Updated 01 Oct 2022
Protecting your data, privacy and personal information is very important to Impossible Research Limited (“our”, “us” or “we”). This policy sets out the basis on which any personal information about you will be processed and applies to (i) activities on or through our public Website www.pibbix.com (the “Website”) (ii) our direct marketing activities and (iii) your use of Pibbix Voicemail or other services.
We process personal information in order to provide you with the Pibbix Voicemail service.
Please note that payment details (such as credit card information) are not processed by us and are instead handled by the Apple App Store and Google Play Store
|Website||Our Website operates primarily to market Pibbix Voicemail services. To the extent we collect personal information via our Website, our main purpose is to better serve our customers and to improve the function of the Website.|
Where we send electronic marketing communications, we will provide an option to unsubscribe or opt-out of further communication or you may opt out by contacting us at [email protected]
We will not sell your personal information (or any other data you provide us with) to third-parties for marketing purposes.
|Purpose of disclosure and third party(s) to which disclosure might be made||Use Justification|
|If you request we do so.||You have provided your consent.|
|To a member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006||Legitimate interests (i.e. for business administration).|
|If we sell any business or assets, we may disclose your personal information to the prospective seller or buyer of such business or assets.||Legitimate interests (i.e. to buy or sell business assets).|
|If Impossible Research Limited or substantially all of its assets are acquired by a third party, personal information about our customers will be one of the transferred assets.||Legitimate interests (i.e. to dispose of our business).|
|If we are under a duty to disclose or share your personal information in order to comply with any legal obligation or to protect the rights, property, or safety of Impossible Research Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.||Processing is necessary for compliance with a legal obligation, or processing is necessary in order to protect the vital interests of a natural person|
|We may disclose your personal information with our contracted service providers who provide services such as IT and system information and hosting, research and analytics and marketing.||Legitimate interests (i.e. to perform our contract with you and improve our services)|
|We may disclose your personal information to third parties, the court service and/or regulators or law enforcement agencies in connection with proceedings or investigations anywhere in the world where compelled to do so. Where permitted, we will direct any such request to you or notify you before responding unless to do so would prejudice the prevention or detection of a crime.||Legitimate interests (i.e. to cooperate with law enforcement and regulatory authorities)|
|Right of access||You have the right to obtain from us confirmation as to whether your personal data is being processed, and, where that is the case, access to such personal data.|
|Right to Rectification||We will use reasonable endeavors to ensure that your personal data is accurate. In order to assist us with this, you should notify us of any changes to the personal data that you have provided to us by sending us a request to rectify your personal data where you believe the personal data we have is inaccurate or incomplete.|
|Right to erasure / ‘Right to be forgotten’||Asking us to delete all of your personal data will result in us deleting your personal data without undue delay (unless there is a legitimate and legal reason why we are unable to delete certain of your personal data, in which case we will inform you of this in writing).|
|Right to restriction of processing||You have the right to ask us to stop processing your personal data at any time.|
|Right to data portability||You have the right to request that Impossible Research Limited provides you with a copy of all of your personal data and to transmit your personal data to another data controller in a structured, commonly used and machine-readable format, where it is technically feasible for us to do so.|
|Right to complain||You have the right to lodge a complaint to a supervisory authority such as the Information Commissioner’s Office in the UK (see www.ico.org.uk). Although we encourage our customers to engage with us in the event they have any concerns or complaints. You can do so by writing to us at [email protected]|
|Personal data collected||Why personal data are collected||Legal basis for processing||Period for which your data will be stored||Will your personal data will be shared with third parties?||Transfers outside the European Economic Area|
|1.||The unique device identifier of your mobile device.||To provide you with the Pibbix Voicemail service and for account administration purposes.||Processing is necessary for the performance of our contract with you.||For as long as you use the Pibbix Voicemail service, plus 90 days.||We may share this data with Google (crashlytics) to help us diagnose issues and improve the service.||Google may store this data in the USA. We rely on the fact that Google is certified as complying with Privacy Shield.|
|2.||Your full name, email address, and mobile phone number.||To provide you with: (1) a Pibbix Voicemail account; (2) support services; and (3) important information about our services; (4) voicemail / missed call notifications.||Processing is necessary for the performance of our contract with you.||For as long as you use the Pibbix Voicemail service, plus 90 days.||
We may share your email address with Amazon Web Services so that we can provide you with missed call / voicemail notifications by email.
We may also share your mobile number with Google (crashlytics) to help us diagnose issues and improve the service.
|Amazon and Google may process your personal information in the USA. We rely on the fact that Amazon and Google are certified as complying with Privacy Shield.|
|3.||Any personal data contained in your voicemail greeting||To provide you with our enhanced voicemail greeting function.||You have provided your consent. You can disable this functionality at any time.||Until (1) you disable the personal voicemail greeting functionality or (2) you cease using the Pibbix Voicemail service, plus 90 days – whichever is shorter.||No. However, anyone may call and listen to your voicemail greeting.||No|
|4.||The full name, email address and mobile number of any third-party contact that you add to the address book of the Pibbix app, if you allow Pibbix to sync with your contacts.||
To improve user-experience, caller information and back-up / sync across devices.
|Processing is necessary for our legitimate interests (i.e. to improve the services) and/or the legitimate interests of the Pibbix account holder.||Until (1) you delete the contact or (2) 90 days after the termination of the appropriate Pibbix individual account – whichever is shorter.||No||No|
|5.||Details of voice calls that you make and receive (including missed calls). This includes the called number; calling number; redirected number (if a voicemail); and date, time and call duration.||To provide you with the Pibbix Voicemail service.||Processing is necessary (1) for the performance of our contract with you and (2) to comply with our legal obligations.||For 7 years, as required by law.||
To make / receive a voice call, it is necessary to share your personal data with other communications providers.
We may be required by law to disclose the details of any calls you make / receive.
|If you make or receive a call to / from a destination outside the EEA, it is necessary to share your personal data with other communications providers. This might involve a transfer to a country where no adequate safeguards exist.|
|6.||Voicemails that you receive.||To provide you with the Pibbix Voicemail service.||Processing is necessary for the performance of our contract with you.||For your use of the Pibbix Voicemail service, plus 90 days.||It is necessary to share your voicemails with our transcription provider, Nuance Communications Inc.||No.|
|7.||The IP address of the device you used to access our Website.||To improve the function of the Website.||Processing is necessary for our legitimate interests (i.e. to understand who is visiting the Website).||30 days||Unless we are otherwise legally required, we may share this data with Google Analytics to help us improve our Website.||Google Analytics may store this data in the USA. We rely on the fact that Google is certified as complying with Privacy Shield.|
|8.||Your name, email address and phone number, but only if you provide it to us.||To enable us to contact you / send information that you have requested.||You have provided your consent.||For as long as we send you relevant information.||No.||No.|
|To enable us to engage in direct marketing (such as newsletters or marketing emails for products and services provided by us that we believe will be of interest to you).||Processing is necessary for our legitimate interests (i.e. direct marketing activities).||Until such time as you inform us you don’t want to continue receiving marketing communications – you have the right to unsubscribe at any time.||No.||No.|
|9.||A record of any communication / correspondence you have with us (e.g. when you contact us by email, telephone or post).||To enable us to maintain records with our potential and actual clients.||Processing is necessary for our legitimate interests (i.e. to understand who contacts us).||6 years||No.||No.|
|10.||Any personal data provided on a CV / resume provided to us (e.g. via email or through our “jobs” webpage).||To enable us to consider your application.||You have provided your consent.||We will keep your details on file for 24 months in case any other relevant positions become available.||No.||No.|
|11.||Any personal data that you provide to us as part of a survey.||To improve our Website or services.||Processing is necessary for our legitimate interests (i.e. to understand the requirements of our potential and actual clients).||24 months||